Customer information

Terms & Conditions

Plain-language terms for using the Install Savvy website, requesting estimates and following external booking links.

Last updated: October 4, 2026

Using this website

This site provides information about Install Savvy services in Hampton Roads, Virginia, and accepts service inquiries and career interests. Provide accurate information, use the forms only for legitimate requests and do not misuse the site or attempt unauthorized access to submitted records.

Prices, estimates and scope

Displayed prices are starting prices or ranges, not binding estimates. Unless a package expressly includes equipment or materials, they are priced separately. Wall surfaces, access, equipment, cable routes and project complexity can affect the final price.

A written quote confirms the work, included items and final price before you authorize installation. New outlets, electrical circuits, repairs and other work outside the agreed installation scope are not included.

Inquiries and appointments

Submitting a form saves your request and returns a reference. It does not confirm an appointment, reserve a time or authorize work. Service-area pages are a coverage directory, not branch-office claims; confirm the physical installation address and availability.

Career submissions are expressions of interest only, not employment offers or confirmations that a position is open.

Booking, deposits and payments

We accept credit and debit cards through our secure online payment system. Standard residential installations require full payment at booking.

Custom projects require a deposit specified in the written quote, with the remaining balance due before installation begins unless another payment schedule is approved in writing.

Commercial payment schedules must be agreed to in writing before work begins. Automatic net payment terms are not offered.

Cash, checks and Cash App are not accepted under the standard online-booking policy. No separate payment-processing fee is added.

This website does not collect card numbers. Payments take place through the separate secure payment or booking system. Do not enter payment information in inquiry or career fields.

Review the service details, pricing and terms in your quote or booking agreement before confirming your appointment or making payment.

One-year workmanship guarantee

Install Savvy provides a one-year workmanship guarantee beginning on the installation completion date. We will correct shifting, loosening, or adjustments caused by defects in our installation workmanship at no charge, including corrective labor and installation hardware we supplied when necessary.

This guarantee excludes equipment defects, normal wear, misuse, accidental damage, water or structural damage unrelated to our work, and modifications or relocation performed by others. Changes to the original approved placement or scope are additional services. Customer-supplied equipment does not exclude a correction caused by our workmanship.

To request a workmanship correction, call (888) 934-2648 or email service@installsavvy.com with your installation details and a description of the issue. This is a workmanship guarantee, not a separate satisfaction guarantee or an unrestricted refund promise.

Cancellations, rescheduling and refunds

Customers may cancel or reschedule standard installation appointments without a service cancellation fee at least 24 hours before the scheduled appointment start time.

Cancellations or rescheduling requests received less than 24 hours before the appointment, including missed appointments or unavailable site access, incur a $50 fee. Any remaining prepaid service amount will be refunded for cancellations or applied to the rescheduled appointment.

Call (888) 934-2648 or email service@installsavvy.com to request a cancellation or rescheduling. Provide your booking details. Appointment times and the 24-hour deadline use Eastern Time (America/New_York).

Custom-project deposits, special-order equipment and completed preparation work are governed by the written quote. Any nonrefundable amounts must be disclosed and accepted before payment.

If Install Savvy cancels and the customer declines rescheduling, prepaid amounts for services not performed will be refunded.

Completed services are addressed under the one-year workmanship guarantee. Refunds are returned to the original payment method; bank processing times vary.

Nothing in these policies removes rights provided by applicable law.

On-site commercial support

On-site commercial troubleshooting and support covers one technician at $175 per billable on-site hour, with a $249 minimum per visit. The minimum is not an additional dispatch fee: one hour is $249 total and two hours is $350 total. After the minimum is exceeded, bill in 30-minute increments. Additional technicians, equipment, parts, lifts, specialty access and any travel surcharge require advance disclosure and approval. Fixed-price installations remain governed by their quoted prices.

Website content and external links

Site content and branding may not be copied or misrepresented without permission, except where allowed by law. Illustrative images are not photographs of completed customer work. Any customer reviews we display must reflect genuine customer experiences.

External websites and providers have their own terms. Information may change or contain errors; please ask us to confirm details important to your project.

Your rights and questions

These website terms do not replace your written service agreement, remove rights that cannot lawfully be waived or limit remedies available under applicable consumer law.

For help with website use, an estimate or a booking, call (888) 934-2648. Read our Privacy Policy and Cancellation & Refund Policy for related information.